Despite the long-standing debate regarding technology’s effect on productivity in the workplace, research has started to show how artificial intelligence has the potential to be even more transformative than past innovative technologies. Unlike electricity or the internet – which required extensive physical infrastructure and massive changes to business processes – AI is primarily software-based. This makes it easier and faster to implement on a much larger scale. Similarly, AI’s ability to learn and improve itself offers a unique advantage. In an article for Forbes Innovation entitled “Seeking AI’s Productivity Potential – At The Ground Level,” author Joe McKendrick explains:

“The good news that AI, while still in its experimental phase, is expected to help in many of these areas, the Deloitte authors conclude. While fewer than 10% of respondents said AI is currently improving productivity, the large majority (87%) expect it to within three years. AI will contribute most to productivity by reducing product manufacturing cycles and service delivery times, along with workforce learning and development, the survey finds.”

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